SHIPPING POLICY
COMPANY INFORMATION
Company Name: WHATECH MOBILE CO., LIMITED
Representative: Huanbin Lin
Website Name: Shop With Unica
Website URL: shopwithunica.com
Business Type: Online Store / E-commerce Retailer
Products Sold: Physical consumer goods sold through an online retail platform
Delivery Area: European Economic Area (EEA) and selected European countries
Payment Methods: Cash on Delivery (COD)
Email Support: info@shopwithunica.com
Customer Support Hours: Monday – Friday, 09:00 – 17:00 (CET)
Company Address:
WHATECH MOBILE CO., LIMITED
Huanbin Lin
Room 505, 5th floor, Beverley Commercial Centre
87-105 Chatham Road South
Tsim Sha Tsui
Hong Kong
Phone: +44 20 3807 7181
Order Processing Time: Orders are typically processed within 24 hours
Return Window: 30 days from the date of delivery
Effective Date: Jan 12, 2026
SHIPPING POLICY
This Shipping Policy explains how Shop With Unica, operated by WHATECH MOBILE CO., LIMITED, processes, dispatches, and delivers orders placed through shopwithunica.com.
The policy is designed to provide clear and transparent information in accordance with:
- Directive 2011/83/EU on Consumer Rights
- EU E-commerce Directive (2000/31/EC)
- EU consumer protection regulations
- Google Ads transparency requirements for e-commerce websites
By placing an order on our website, customers agree to the shipping procedures described in this policy.
1. ORDER PROCESSING
Orders placed on shopwithunica.com are processed promptly to ensure fast delivery across Europe.
Processing Timeline
Orders are typically processed within 24 hours after confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Processing includes:
- Order verification
- Packaging preparation
- Courier dispatch scheduling
Customers will receive a confirmation email once the order has been successfully submitted.
In some cases, additional verification may be required before dispatch.
2. SHIPPING METHODS
Orders are delivered through trusted European courier services.
Courier partners may include:
- DHL
- DPD
- GLS
- UPS
- Local national courier partners within EU member states
The courier used for each shipment depends on:
- Delivery location
- Logistics availability
- Operational considerations
- Delivery efficiency
All shipping partners are selected based on reliability, delivery performance, and service quality.
3. DELIVERY AREA
Shop With Unica offers delivery to customers located in:
- European Union member states
- European Economic Area countries
- Selected additional European destinations where courier service is available
Delivery availability may vary depending on the courier network.
Customers will be informed during checkout if delivery to their location is not possible.
4. DELIVERY TIMEFRAME
The average delivery time is 24 to 48 hours from the moment the order is dispatched.
Estimated delivery timelines may vary depending on:
- Customer location
- Courier availability
- Weather conditions
- Logistics operations
Typical delivery estimates:
| Region | Estimated Delivery Time |
|---|---|
| Central Europe | 24–48 hours |
| Western Europe | 24–72 hours |
| Southern Europe | 48–72 hours |
| Remote Areas | 3–5 business days |
These estimates are indicative and not guaranteed delivery deadlines.
5. SHIPPING FEES
Shipping costs are displayed during the checkout process before the order is confirmed.
Shipping fees may vary depending on:
- Destination country
- Delivery zone
- Courier service
- Promotional offers
In certain cases, promotional campaigns may offer free shipping.
Customers are always informed of the total order cost before completing the purchase.
6. ORDER TRACKING
Once an order has been dispatched, customers may receive tracking information from the courier.
Tracking may be provided via:
- Email notification
- Courier tracking system
- Delivery updates from the courier
Tracking availability depends on the courier service used for the shipment.
Customers can contact support if they need assistance locating their shipment.
7. CASH ON DELIVERY (COD)
Shop With Unica offers Cash on Delivery (COD) as a payment option.
This means:
- Customers pay for their order only when the package is delivered
- Payment is collected by the courier at the time of delivery
Depending on the courier service, accepted payment methods may include:
- Cash
- Card payment via courier terminal (where available)
Customers should ensure they are available at the delivery address to complete payment and receive the package.
8. DELIVERY DELAYS
While every effort is made to ensure timely delivery, delays may occur due to circumstances outside the control of WHATECH MOBILE CO., LIMITED.
Possible causes include:
- Severe weather conditions
- Transport disruptions
- Customs procedures
- Courier operational issues
- Peak holiday periods
- Public holidays
If a significant delay occurs, customers may contact customer support for assistance.
9. FAILED DELIVERY ATTEMPTS
If the courier is unable to deliver the package on the first attempt, the courier may:
- Attempt delivery again
- Contact the customer
- Leave a delivery notification
- Redirect the package to a local pickup point
If the package remains unclaimed or delivery cannot be completed, the order may be returned to the sender.
In such cases, additional delivery charges may apply for re-dispatch.
10. ADDRESS ACCURACY
Customers are responsible for providing accurate and complete delivery information.
Incorrect address details may result in:
- Delivery delays
- Failed delivery
- Return of the package to sender
- Additional shipping charges
Shop With Unica is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
11. CUSTOMS AND IMPORT DUTIES
For deliveries within the European Union, customs duties generally do not apply.
For deliveries to certain European destinations outside the EU:
- Customs procedures may apply
- Import duties or taxes may be required
Any such charges are determined by the local customs authorities and are the responsibility of the recipient.
12. LOST OR DAMAGED SHIPMENTS
If a shipment arrives damaged or appears to be lost during transport, customers should contact customer support immediately.
Support contact:
Customers may be asked to provide:
- Order number
- Description of the issue
- Photos of the package or product if damaged
Investigations may be conducted with the courier to resolve the issue.
Where appropriate, a replacement or refund may be offered in accordance with applicable consumer protection laws.
13. DELIVERY REFUSAL
If a customer refuses delivery without valid reason, the order may be returned to the sender.
Repeated refusals may result in:
- Refusal of future orders
- Additional delivery charges
- Cancellation of pending orders
Customers are encouraged to contact support if they experience issues with an order.
14. CONTACT CUSTOMER SUPPORT
For questions regarding shipping or delivery, customers may contact:
Email:
Phone:
+44 20 3807 7181
Postal Address:
WHATECH MOBILE CO., LIMITED
Huanbin Lin
Room 505, 5th floor, Beverley Commercial Centre
87-105 Chatham Road South
Tsim Sha Tsui
Hong Kong
Customer support is available:
Monday – Friday, 09:00 – 17:00 (CET)