RETURN AND REFUND POLICY
COMPANY INFORMATION
Company Name: WHATECH MOBILE CO., LIMITED
Representative: Huanbin Lin
Website Name: Shop With Unica
Website URL: shopwithunica.com
Business Type: Online Store / E-commerce Retailer
Products Sold: Physical consumer goods sold through an online retail platform
Delivery Area: European Economic Area (EEA) and selected European countries
Payment Methods: Cash on Delivery (COD)
Email Support: info@shopwithunica.com
Customer Support Hours: Monday – Friday, 09:00 – 17:00 (CET)
Company Address:
WHATECH MOBILE CO., LIMITED
Huanbin Lin
Room 505, 5th floor, Beverley Commercial Centre
87-105 Chatham Road South
Tsim Sha Tsui
Hong Kong
Phone: +44 20 3807 7181
Order Processing Time: Orders are typically processed within 24 hours
Return Window: 30 days from the date of delivery
Effective Date: Jan 12, 2026
RETURN AND REFUND POLICY
This Return and Refund Policy outlines the conditions under which customers may return products purchased from shopwithunica.com, operated by WHATECH MOBILE CO., LIMITED, and obtain a refund or exchange.
This policy is designed to comply with:
- Directive 2011/83/EU on Consumer Rights
- EU Distance Selling Regulations
- European consumer protection legislation
- E-commerce transparency requirements
Customers located within the European Economic Area (EEA) benefit from statutory consumer rights that cannot be waived or limited by this policy.
1. RIGHT OF WITHDRAWAL
Under Directive 2011/83/EU, consumers have the legal right to withdraw from a distance purchase without providing a reason.
Customers may exercise the right of withdrawal within 14 days from the date the product is received.
Shop With Unica extends this return period to 30 days from the delivery date, providing customers with additional flexibility.
To exercise the right of withdrawal, customers must notify us through email:
The notification should include:
- Order number
- Customer name
- Product(s) to be returned
- Reason for return (optional)
Once the withdrawal request is received, instructions for returning the product will be provided.
2. RETURN CONDITIONS
To qualify for a return, the product must meet the following conditions:
- The item must be returned within 30 days of delivery
- The product must be unused or minimally used
- The item must be in its original condition
- All original packaging, accessories, and documentation must be included
- The product must not show signs of damage caused by misuse
Customers are permitted to inspect products as they would in a physical retail store.
However, excessive use beyond what is necessary to evaluate the product may reduce eligibility for a refund.
3. PRODUCTS ELIGIBLE FOR RETURN
Most products purchased through shopwithunica.com are eligible for return within the stated return period.
Eligible returns include:
- Products that do not meet customer expectations
- Products ordered by mistake
- Products that do not fit intended use
- Products that customers no longer wish to keep
All return requests are subject to verification by our customer support team.
4. NON-RETURNABLE ITEMS
Certain products may not be eligible for return due to hygiene, safety, or regulatory reasons.
These may include:
- Products that have been used extensively
- Personal hygiene products once opened
- Items that cannot be resold for health or safety reasons
- Products damaged after delivery due to misuse
- Products returned without original packaging
Any restrictions will be communicated clearly during the return process.
5. RETURN PROCEDURE
To initiate a return, customers must follow these steps:
- Contact customer support via email at info@shopwithunica.com
- Provide the order number and reason for return
- Receive return instructions from the support team
- Carefully package the item to avoid damage during transit
- Ship the item using the return instructions provided
Customers are advised to retain proof of shipment when returning products.
6. RETURN SHIPPING RESPONSIBILITY
Unless the product is defective or incorrectly delivered, the customer is responsible for return shipping costs.
If the return is due to:
- A defective product
- A damaged shipment
- An incorrect product sent
Shop With Unica may cover the cost of return shipping.
Return shipping arrangements will be communicated during the return process.
7. REFUND PROCESS
Once the returned product has been received and inspected, a refund will be processed if the return meets the required conditions.
Refund approval includes verification that:
- The product is returned within the return window
- The item is in acceptable condition
- The return complies with this policy
Customers will be notified by email once the refund process begins.
8. REFUND TIMELINES
Refunds are processed within 14 days of receiving the returned product, in accordance with Directive 2011/83/EU.
Processing time may vary depending on:
- Courier transit time
- Inspection procedures
- Administrative processing
Customers will receive confirmation once the refund has been completed.
9. REFUND METHODS
Because Shop With Unica primarily offers Cash on Delivery (COD) payments, refunds are issued through one of the following methods:
- Bank transfer
- Alternative payment method agreed with the customer
Customers may be asked to provide bank details to process the refund.
Refunds are issued only after the returned item is received and inspected.
10. EXCHANGE POLICY
If customers wish to exchange a product for another item, they may request an exchange through customer support.
Exchange requests may depend on:
- Product availability
- Inventory status
- Return condition verification
If the replacement item has a different price, the difference may be charged or refunded accordingly.
11. DEFECTIVE OR DAMAGED PRODUCTS
If a product arrives damaged or defective, customers should notify support as soon as possible.
Customers may be asked to provide:
- Photos of the product
- Photos of packaging
- Order details
In such cases, customers may receive:
- A replacement product
- A full refund
- A partial refund where appropriate
All defective product claims are reviewed individually.
12. CONDITION REQUIREMENTS
Returned products must be packaged securely to prevent damage during transit.
If the returned item arrives damaged due to inadequate packaging, the refund may be reduced or denied.
Customers are encouraged to use protective packaging and reliable shipping services.
13. REFUSED OR UNCLAIMED ORDERS
If a customer refuses delivery without contacting support or fails to collect the package from the courier, the order may be returned to the sender.
Repeated refusal of deliveries may result in:
- Additional shipping charges
- Cancellation of future orders
- Temporary suspension of order privileges
Customers are encouraged to contact support if delivery issues occur.
14. STATUTORY WARRANTY
Customers in the European Economic Area benefit from statutory warranty rights under EU consumer law.
Products purchased through Shop With Unica are covered by the minimum legal warranty period of 2 years, where applicable under consumer protection legislation.
If a product develops a manufacturing defect during the warranty period, customers may be entitled to:
- Repair
- Replacement
- Refund
depending on the circumstances and applicable consumer laws.
15. CONTACT CUSTOMER SUPPORT
For questions regarding returns or refunds, customers may contact:
Email:
Phone:
+44 20 3807 7181
Postal Address:
WHATECH MOBILE CO., LIMITED
Huanbin Lin
Room 505, 5th floor, Beverley Commercial Centre
87-105 Chatham Road South
Tsim Sha Tsui
Hong Kong
Customer support hours:
Monday – Friday, 09:00 – 17:00 (CET)