PAYMENT POLICY
COMPANY INFORMATION
Company Name: WHATECH MOBILE CO., LIMITED
Representative: Huanbin Lin
Website Name: Shop With Unica
Website URL: shopwithunica.com
Business Type: Online Store / E-commerce Retailer
Products Sold: Physical consumer goods sold through an online retail platform
Delivery Area: European Economic Area (EEA) and selected European countries
Payment Methods: Cash on Delivery (COD)
Email Support: info@shopwithunica.com
Customer Support Hours: Monday – Friday, 09:00 – 17:00 (CET)
Company Address:
WHATECH MOBILE CO., LIMITED
Huanbin Lin
Room 505, 5th floor, Beverley Commercial Centre
87-105 Chatham Road South
Tsim Sha Tsui
Hong Kong
Phone: +44 20 3807 7181
Order Processing Time: Orders are typically processed within 24 hours
Return Window: 30 days from the date of delivery
Effective Date: Jan 12, 2026
PAYMENT POLICY
This Payment Policy explains the payment methods accepted by Shop With Unica, operated by WHATECH MOBILE CO., LIMITED, and describes the procedures used for payment processing, order confirmation, fraud prevention, and dispute management.
This policy is designed to comply with:
- Directive 2011/83/EU on Consumer Rights
- EU E-commerce Directive (2000/31/EC)
- EU consumer transparency regulations
- Payment security standards for online commerce
Customers placing orders through shopwithunica.com agree to the payment conditions described in this policy.
1. ACCEPTED PAYMENT METHODS
Shop With Unica currently accepts the following payment method:
Cash on Delivery (COD)
This payment method allows customers to pay for their order only when the package is delivered to the specified address.
The payment is collected by the courier at the moment the order is delivered.
This payment method ensures that customers only pay after receiving the shipment.
2. CASH ON DELIVERY (COD) PROCESS
When a customer selects Cash on Delivery at checkout:
- The order is confirmed on the website
- The order is processed and prepared for shipment
- The courier delivers the package to the delivery address
- The customer pays the courier at the time of delivery
Depending on the courier service used, payment may be accepted in one of the following forms:
- Cash
- Payment card through a courier terminal (if available)
Customers should verify payment options with the courier at the time of delivery.
3. ORDER CONFIRMATION
After placing an order, customers receive an order confirmation email containing:
- Order number
- Ordered products
- Delivery address
- Payment method
- Customer contact information
This confirmation indicates that the order has been successfully received by the system.
However, it does not automatically guarantee order acceptance.
Orders may still be reviewed for accuracy and fraud prevention before shipment.
4. ORDER VERIFICATION
To ensure secure transactions and prevent fraudulent activity, orders may undergo a verification process before dispatch.
Verification measures may include:
- Confirmation of delivery details
- Review of unusual ordering patterns
- Communication with the customer if necessary
If the company is unable to verify the order or suspects fraudulent activity, the order may be cancelled.
Customers will be informed if an order cannot be processed.
5. PAYMENT CURRENCY
All prices displayed on shopwithunica.com are clearly indicated during the checkout process.
Prices may be displayed in the local currency of the customer depending on website settings.
Final payment collected by the courier may depend on:
- Local courier practices
- Currency used by the courier partner
Customers are informed of the total amount payable before confirming the order.
6. PAYMENT SECURITY
Although Shop With Unica uses Cash on Delivery, the website still implements security measures designed to protect customer information.
Security measures include:
- Secure website connections (HTTPS)
- Protection against unauthorized access
- Data encryption for customer information
- Secure order processing infrastructure
These measures help ensure that personal and order-related information is handled securely.
7. FRAUD PREVENTION
WHATECH MOBILE CO., LIMITED maintains internal procedures to reduce the risk of fraudulent transactions.
These measures may include:
- Order pattern monitoring
- Address validation
- Verification of suspicious orders
- Blocking repeated fraudulent attempts
If fraudulent activity is suspected, the company reserves the right to:
- Cancel the order
- Restrict future orders
- Report suspected fraud to appropriate authorities where required
8. REFUSED OR UNPAID DELIVERIES
Customers are expected to accept and pay for orders they have placed.
If a customer repeatedly refuses deliveries without valid reason, the company may take the following actions:
- Restrict future purchases
- Require additional verification for new orders
- Cancel pending orders
These measures help maintain operational efficiency and reduce abuse of the Cash on Delivery system.
9. PAYMENT DISPUTES
If customers believe there has been an error related to payment, they should contact customer support as soon as possible.
Support contact:
Customers should provide:
- Order number
- Description of the issue
- Any relevant documentation
All payment-related issues are reviewed carefully to ensure fair resolution.
10. REFUNDS RELATED TO PAYMENTS
Refunds associated with returned or cancelled orders are processed according to the Return and Refund Policy.
Because Cash on Delivery payments are collected by the courier, refunds are generally issued through:
- Bank transfer
- Other agreed refund methods
Refunds are processed only after the returned product has been received and inspected.
11. ORDER CONFIRMATION RESPONSIBILITY
Customers are responsible for reviewing their order details before confirming the purchase.
This includes verifying:
- Delivery address
- Contact information
- Selected products
- Quantity
- Total payable amount
Incorrect information may result in delays or failed deliveries.
12. CHANGES TO PAYMENT POLICY
WHATECH MOBILE CO., LIMITED reserves the right to update this Payment Policy when necessary.
Changes may occur due to:
- New payment methods
- Regulatory updates
- Operational changes
- Security improvements
Any updated version will be published on the website with the revised effective date.
13. CONTACT INFORMATION
For questions related to payments or billing matters, customers may contact:
Email:
Phone:
+44 20 3807 7181
Postal Address:
WHATECH MOBILE CO., LIMITED
Huanbin Lin
Room 505, 5th floor, Beverley Commercial Centre
87-105 Chatham Road South
Tsim Sha Tsui
Hong Kong
Customer support hours:
Monday – Friday, 09:00 – 17:00 (CET)